Complex Managed Hosting Support Engineers (Multiple Positions Available) 2+ years Exp
Location: Baltimore, MD
Department: Support Group
Type: Full Time
Experience: Mid Level (2 to 6 years)
Edgewebhosting.net, a Baltimore, MD based leading provider of high capacity managed hosting services, has an opening for a number of Hosting Tech Support Engineers with at least 1 year of experience in server related technologies. We are seeking intelligent, highly motivated individuals that enjoy assisting clients and have a passion for troubleshooting, learning, sharing knowledge.
Responsibilities include:
- Prompt attendance and punctuality
- Ability to learn quickly and effectively
- Monitor nightly backups
- Managing, monitoring, and administration of servers
- Monitoring and responding to system and network alarms and alerts
- Provide Level 1 assistance to customers and staff via phone, chat, and email
- Escalation of critical issues to on call support staff
- Installation of servers
- Maintaining accurate customer records
- Perform other duties as assigned
Requirements:
- Minimum 1 year Windows or Linux Server administration
- Fundamental understanding of TCP/IP
- Understanding of DNS, and DNS Servers
- Proficiency in the use of MS Office Suite
- Knowledge of basic Internet protocols and services such as TCP/IP, DNS, SMTP, POP3, FTP, TELNET, PING, SSH, and HTTP/HTTPS;
- Basic knowledge of Apache, IIS required
- Basic knowledge of and/or the desire to learn web application servers and platforms such as ASP, .NET, ColdFusion, PHP, Perl, HTML
- Ability effectively communication technical information to both technical and non-technical people.
- Excellent verbal and written communication skills are required.
Experience with some of these technologies is a very helpful, but not strictly required. This position requires a combination of customer support and systems administration. We will provide training to the right candidate in order to fulfill all technical aspects required of the position.
A training period of approximately 30 to 60 days is required during which time the candidate must be able to work 9am to 6pm, Monday through Friday. Upon completion of training you will be placed into a set schedule in one of the following shifts based on preference:
Days: 7:30AM to 4:00PM (1st Shift)
Evenings: 3:30PM to 12PM (2nd Shift)
Overnights: 11:30PM to 8:00AM (3rd Shift)
All technicians are expected to take one of their shifts on the weekend.
Benefits include paid vacation, company matching 401K program, and company paid medical/dental.
A pre-employment background check is required. Please reply to this job posting with your resume and salary requirements. Resumes or responses that do not include salary requirements may not be considered.
Compensation: dependent on experience.
Location: Baltimore, MD
Benefits: 401k plus match, paid vacation, excellent health/dental plan.
Please include your salary requirements in your cover letter or resume. Applications without salary requirements will not be considered.
