Customer Support Engineer

Description:

Edgewebhosting.net, based in Baltimore, MD, is a leading provider of high capacity managed hosting services and is looking to expand our customer support team. Edgewebhosting.net has a number of openings for Customer Support Engineers with at least 2-3 years of experience in server related technologies. We are seeking intelligent, highly motivated individuals that enjoy assisting clients and have a passion for troubleshooting, learning, and sharing knowledge.

Duties:

• Prompt attendance, punctuality and professionalism.
• Respond to internal and external customer request via phone, chat and email.
• Responsible for installation, monitoring and administration of complex Windows and Linux installations.
• Maintain accurate customer records, and professional written and verbal communication.
• Monitor nightly backups, and scheduled server maintenance.
• Monitor and respond to systems and networking alarms and alerts.
• Escalate critical issues to on call support staff.
• Other duties as assigned.

Required Skills/Qualifications:

• Minimum of 2-3 years Windows and/or Unix/Linux server administration.
• Proficiency with Microsoft Office suite, and general desktop support.
• Ability to effectively communicate technical information to a wide range of audiences.
• Basic knowledge of Apache, IIS and experience or desire to learn application servers, such as HTML, ASP, Microsoft .Net, ColdFusion, JavaScript, PHP, and Perl.
• Fundamental understanding of TCP/IP, DNS and how their application.
• Basic knowledge of Internet protocols and services including: TCP/IP, DNS, SMTP, POP3, FTP, telnet, ping, SSH, and http/https.
• Excellent written and verbal communication.

Additional Information:

Experience with the technologies detailed above is preferred, but not strictly required. This position requires a combination of customer support and systems administration skills.

All selected candidates will receive a training period of approximately 30 days during which time; candidates will be working Monday through Friday 9:00 AM – 6:00 PM. Upon completion of training candidates will be receive a set schedule based on business need and candidate preference. EdgeWebHosting is a 24/7/365 operation, and thus weekends and nights may be required.

Please note this posting is 2nd and 3rd shift candidates.only

Benefits Include Paid Vacation, 401K Program with company match, and company paid Medical/Dental.

Please include your salary requirements in your cover letter or resume. Applications without salary requirements may not be considered. Compensation will be dependent on candidate experience.